Contact Our Team
Have questions about converting MPEG files, feature suggestions, or feedback? We are here to help.
Support & Feedback
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Response Time
We typically review and respond to inquiries within 24–48 business hours.
Frequently Asked Support Inquiries
How does local browser conversion work?
Our tools execute client-side using WebAssembly. Audio streams are demuxed and encoded directly by your device CPU, meaning media files are never transmitted to cloud servers.
What should I do if a conversion freezes?
Check that your web browser is updated to the latest version and that your device has sufficient free memory. For large video files, converting one file at a time provides optimal stability.
Which bitrates and tools are supported?
We support standard bitrates from 64 kbps up to 320 kbps, plus dedicated utilities like Batch Conversion and Layer 3 Extraction.
Can I report a bug or request a feature?
Yes. Use the contact form above to send bug reports, format requests, or suggestions to help us continue improving the converter.